Privacy Policy

We take your privacy very seriously. Please read this privacy policy carefully, as it contains important information on who we are, how and why we collect, store, use, and share your personal information. It also explains your rights regarding your personal information and how to contact us or supervisory authorities if you have a complaint.

We collect, use, and are responsible for certain personal information about you. When we do so, we are subject to various laws in the United States and the General Data Protection Regulation (GDPR), which applies across the European Union (including the United Kingdom), and we are responsible as a “controller” of that personal information under these laws.

1. Key Terms

It would be helpful to start by explaining some key terms used in this policy:

We, us, our: You Thrive LLC and our group companies.

Our representative: You Thrive LLC, ATTN: Chief Data Officer, 122 W. Pine Street, Ponchatoula, Louisiana 70454

2.Personal Information We Collect About You.

We may collect and use personal information that identifies, relates to, describes, or could reasonably be linked with a particular consumer or household such as:

Categories of Personal Information Collected

Identifiers: Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.

Contact Information: Name, phone, email, postal address, IP address, unique personal ID.Individual Identifiable Information: Signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, health insurance information.

Characteristics of Protected Classifications: Under California or federal law.

Commercial Information: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.

Biometric Information

Internet or Other Electronic Network Activity: Browsing history, search history, and information regarding a consumer’s interaction with a website, application, or advertisement, including referring site, referring site keywords, site interactions (browsing history, pages clicked, ads clicked, search history, date/time).

Geolocation Data: Country, region, city, zip code, latitude, longitude

Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information

Professional or Employment-Related Information

Education Information: Defined as information that is not publicly available personally identifiable information as per the Family Educational Rights and Privacy Act (FERPA).Profile Inferences: Inferences drawn from any of the above information to create a profile reflecting consumer preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

3.How Your Personal Information is Collected

Most of the personal information we collect comes directly from you—in person, by phone, text, email, or via our website or apps. However, we may also collect information from other sources, such as publicly accessible records, third-party providers, or through our IT systems (e.g., cookies on our website).

4.How and Why We Use Your Personal Information

Under data protection law, we can only use your personal information if we have a proper reason for doing so, such as to comply with legal obligations, fulfill our contract with you, or for our legitimate business interests (e.g., improving our services).

5.Promotional Communications

We may use your personal information to send you updates about our products and services. We treat your personal information with the utmost respect and never sell or share it with other organizations for marketing purposes. You can opt out of promotional communications at any time.

6.Who We Share Your Personal Information With

We routinely share personal information with affiliates, service providers, and third parties approved by you. We ensure our service providers protect your personal information appropriately and use it only for providing services to us or you.

7.Personal Information We Sold or Disclosed for a Business Purpose

In the preceding 12 months, we have disclosed personal information for business purposes. Please contact us if you have questions about this.

8.Where Your Personal Information is Held

Information may be held at our offices and those of our third-party agencies, service providers, representatives, and agents. Some of these parties may be based outside the European Economic Area (EEA).

9.How Long Your Personal Information Will Be Kept

We will retain your personal information for as long as necessary to provide products or services to you, comply with legal obligations, and resolve any issues. Once retention is no longer necessary, we will delete or anonymize your information.

10.Transferring Your Personal Information Out of the EEA

To provide services to you, we may share your personal information outside the EEA. We will ensure all transfers comply with data protection law and follow secure practices.

11.Your Rights Under the GDPR

You have rights to access, correct, delete, restrict, and transfer your personal information and to object to its processing in certain situations.Your Rights Under the CCPAIf you reside in California, you have rights under the California Consumer Privacy Act (CCPA) to know what personal information we collect, request deletion of your information, and opt out of the sale of your personal information.

12.Keeping Your Personal Information Secure

We use security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way.

13.How to Exercise Your Rights

To exercise any of your rights as described in this Privacy Policy, please complete a data subject request form available on our website, call us at (985) 277-4359, or email us at [email protected].

14.How to File a GDPR Complain

tYou may file a complaint with the supervisory authority in your country if you believe we have infringed on your data protection rights.

15.Changes to This Privacy Notice

This privacy notice was published on November 10,2024 and last updated as shown on the top of page. We may update this policy from time to time.

16.Mobile Information Use and Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

17.Text Message Consent and Opt-In

We will collect and use your mobile information, including your phone number, solely with your explicit consent for the purpose of delivering requested services or messages related to the services we provide. By opting in to receive text messages, you consent to receiving automated text messages from us, including promotional messages. Standard message and data rates may apply, and you may opt-out at any time by replying with "STOP" to any text message.

Data Security for Messaging

18.Security Measures

We maintain security measures to ensure that any personal information collected, including mobile numbers for A2P messaging, is securely stored and protected against unauthorized access, use, or disclosure. We comply with all applicable regulations regarding the handling of mobile information for text messaging.

19.How to Contact Us

Please contact our Data Protection Officer by post, email, or telephone if you have any questions about this privacy policy or the information we hold about you.

Our contact details

You Thrive LLC

Attn: Chief Data Officer

122 W. Pine Street, Ponchatoula, Louisiana 70454

Email: [email protected]

Phone: (985) 277-4359

See complete Terms of Service here.